All claims must be lodged within 7 days of stock arrival.
If damage is obvious on arrival please notify the carrier as well as Paradisia.
Freight damage must be reported on arrival or
as soon as boxes are unpacked.
Photographs of damaged cartons or trays
will speed up claims.
Damages & Claims
PARADISIA is strictly wholesale only.
Orders can only be placed by customers with registered businesses and must be purchasing our products for retail sale or other relevant commercial use - retail purchases are not permitted.
Minimum wholesale purchase values apply and items in mixed trays can only be purchased as a complete tray.
Paradisia distributes products Australia-wide.
Our products can be seen regularly at a wide selection of retailers including retail nurseries Australia-wide & Bunnings stores in all states.
Due to the compact size and high values of our many of our products we are able to offer shipping to most locations in Australia.
Freight is provided by specialised Nursery transporters;
deliveries into CBD areas and remote locations
may not always be possible,
or may attract large extra freight charges.
Minimum orders are required of 5 cartons or K1 trays,
except for Living Air Plants that can be sent by post.
Freight is charged as a percentage of Invoice and will be partly subsidised for metro locations.
Our shipping schedule is
Victoria - Mon to Thur
NSW - Mon, Tue, Thur
ACT - Tuesday
Qld - Friday
SA - Monday
WA - Thursday
Tas - Friday
Orders for WA and Tasmania require an extra week
for treatment and holding due to quarantine requirements.